Terms and Conditions

Booking

Bookings may be made through our website for video consultations with our clinicians. A minimum of 48 hours notice is needed to book the appointment. Payment is taken at the time of booking.

 

An email is sent to you to confirm the time of the appointment. It includes the link for the online consultation as well as a patient questionnaire about your health to be completed before the appointment

We ask you to inform us of your NHS GP. This is so that we can update your usual GP regarding any new treatments.

This is for your safety, so your usual GP has up to date information for when they are dealing with any other conditions you may see them for and to ensure there are no interactions between what we have prescribed and medications they may wish to start.

Please note we are not permitted to see patients registered at St Lawrence surgery Worthing. If this is your surgery, please contact us at info@onewomanhealth.com and we will help find you an alternative care provider.

Cancellation and rescheduling

Bookings may be cancelled by you up to 48 hours before the appointment for a full refund. Cancellations with less than 48 hours notice can unfortunately not be refunded.

If you wish to reschedule with less than 48 hours notice we charge a £50 administration fee. If you need to rebook please contact us by email.

If One Woman Health is forced to cancel your appointment we will endeavour to give you as much notice as possible. We will offer to rebook at a time of your convenience or offer a full refund. 

Location

We are only able to consult with patients within the United Kingdom. This is due to the limitation put on us by our insurer. If you are not going to be in the UK at the time of your appointment please do not book your appointment. If you have already booked, please rearrange for a time when you are in the UK.

Connection Issues

To get the best out of your consultation, please ensure you are in a quiet, comfortable, private place that is well lit, with good Wi-Fi / internet connection. Please also ensure you have shared your phone number with us as we will try to call to complete the consultation by phone if the technology lets you down.

If we have been unable to complete the appointment using the internet or telephone it will count as a missed appointment and we cannot refund you under these circumstances.

Rebooking

If you need to move the appointment then please contact us by email as soon as possible to help arrange this.

Prescriptions

The consultation fee includes the cost of issuing any prescription that may be required. Please note this is the cost of the prescription itself and not the medication . The pharmacy will charge separately for medications.

If you are requesting a repeat prescription outside of a consultation (for long term patients stable on their medications) we charge a £35  prescription fee (as laid out in our charges).

Your private prescription can be sent to you by post (Some pharmacies require a “wet ink signature”) which you can use at any pharmacy you choose. Alternatively, we have partnered with Tarring Community Pharmacy who will post the medication to you directly if you choose this option.

See also our privacy policy